BRO's FAQ
Getting started
Is BRO free?
Yes. BRO is free to download and use. Discover, Daily Bros (up to 30 a day), chat, fistbumps and one Bromance a week are all free, and anyone can hide their distance. BRO Premium is an optional subscription that adds a bigger Daily Bros deck (up to 100 a day), a Bromance every day, Who Likes You, Rewind, Ghost Mode, Travel Mode, hidden age, advanced filters, extra reactions and no ads.
How do I log in? I used to sign in with Facebook.
BRO signs you in with your phone number: we text you a code. On iPhone you can also use Sign in with Apple. Facebook login is no longer available. If your old account was linked to Facebook, sign in with the phone number on that account, or on iPhone use Sign in with Apple and choose Share My Email with the same email address, and we will find it for you. If we cannot find your account, write to us through our contact form at https://broapp.com/contact.
Who is BRO for?
BRO is for men 18 and over: gay, bi and open-minded guys looking for friends, dates and more. We have zero tolerance for anyone under 18 on the app. Every photo is screened when it is uploaded and every report is reviewed by a person. You can read our Child Safety Standards at https://broapp.com/child-safety.
Why am I seeing a wait list?
BRO is for adults 18 and over. You will only see the wait list screen if the birthday you entered during sign-up made you under 18. If that was a typo, write to us through our contact form at https://broapp.com/contact and we will sort it out.
Photos and your profile
Why was my photo denied?
Every photo on BRO has to be a real photo of you. A clear face photo works best as your main picture, and body shots are fine too. We decline nudity, underwear shots, cartoons, screenshots and ads, photos of someone else, and heavy filters. You can add a different photo anytime from Edit Profile.
Can I use BRO without a photo?
Yes. If you would rather stay private, you can keep your profile without photos and still browse Discover and chat. Daily Bros and matching need an approved photo of you.
Why do I need an approved photo to use Daily Bros?
Daily Bros only opens once you have an approved photo, so everyone in the deck can see who they are swiping on. A clear photo of you is usually approved automatically within seconds. If yours is still under review, adding a clearer one is the fastest way in.
How do I update the home city listed on my Profile?
Open Edit Profile and change your home city there. Your home city is separate from your live distance, which updates as you move. If you still need help, write to us through our contact form at https://broapp.com/contact.
Why doesn't a Bro's distance match his city?
The distance on a profile is how far he is from you right now, and it updates as he moves. The city is his home city, which only changes if he edits it.
Daily Bros and matches
What is Daily Bros?
Daily Bros is a fresh deck of guys near you, every day. Swipe right to like a Bro or left to pass. When you both like each other, it's a match and you can start chatting. You can see up to 30 Daily Bros a day, or up to 100 with BRO Premium.
Why can't I see more Daily Bros?
The number of Daily Bros depends on how many Bros are near you and how many have already been shown to you. You can view up to 30 Daily Bros a day, or up to 100 with BRO Premium. If your deck runs out, widening your age range is the one filter that will show you more - distance is already widened for you automatically. Travel Mode, on both iPhone and Android with Premium, also lets you see Daily Bros in another city.
Someone liked me - how do I see who?
Open Daily Bros and tap the 'likes you' pill at the top. You will always see how many Bros have liked you. With BRO Premium you can see exactly who they are and like them straight back, which creates the match immediately.
Can I undo a swipe?
Yes - tap the rewind button under the deck to bring back the last Bro you passed on. Rewind is a BRO Premium feature. It cannot bring back a Bro you have already matched or bromanced with, since that has already been sent.
What is a Bromance?
A Bromance tells a Bro you are extra interested and puts you in front of him right away. Everyone gets one free Bromance a week; BRO Premium gives you one every day, and you can buy packs of 5, 10 or 15 in the app. A Bromance sends him a notification, so it cannot be taken back.
What's a fistbump?
A fistbump is a quick, free way to get a Bro's attention without writing a message, like a poke. You can fistbump each Bro once a week; if he bumps you back, you can bump him again.
Where can I find my Matches? Favorites?
Matches have their own tab at the bottom of the app; your Favorites are on the same screen, one tap over. You can favorite any Bro from the star on his profile.
Messages and notifications
Can I react to a message, or unsend one?
Yes. Tap and hold a message to react to it with an emoji, or to unsend a message you sent. Reactions and unsend are free; BRO Premium adds an extra set of reactions. Bros on an older version of the app see your reaction as a short message instead.
How do I stop getting notifications?
Open Settings in the app and switch off the notification types you do not want - they are listed separately, so you can keep matches and messages while turning off the rest. You can also turn BRO notifications off entirely in your phone's own settings: on iPhone under Settings > Notifications > BRO, and on Android under Settings > Apps > BRO > Notifications.
Safety and your account
How can I block or report another Bro?
Open his profile and tap the Block tile - it opens a sheet where you choose Block or Report. Reports are anonymous, a person reviews every report, and repeated reports lead to a ban. Blocking is unlimited, and you can unblock anyone later from the List of Blocked Users under Settings.
I think my account was banned by mistake. What can I do?
You can appeal from inside the app - the ban screen has an appeal option that sends your case straight to us. You can also write to us through our contact form at https://broapp.com/contact. Please include anything that helps us check, and we will review it and write back.
How do I pause my account?
Open Settings and tap Pause Account. Your profile disappears from every grid and deck and you stop getting new messages until you switch it back on from the same place. Your matches, favorites and messages are kept.
How can I delete my account?
Open Settings, tap Delete Account and confirm. This deletes your whole account - photos, messages, matches and favorites - and it cannot be undone. If you only want a break, choose Pause Account instead: it hides your profile until you switch it back on. Full details of what is removed are at https://broapp.com/delete-account. If you still need help, e-mail delete@broapp.com.
Do you have a Privacy Policy?
Yes. Our Privacy Policy is at https://broapp.com/privacy and our Terms of Service are at https://broapp.com/terms.
How do I contact support?
Open Settings and tap Support & Feedback, or write to us through our contact form at https://broapp.com/contact. For account deletion requests, email delete@broapp.com.
